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Consult our help pages to track your orders, make returns, access your customer account and advantages or contact our Customer Service.




If you cannot log in: ensure that you are using the same email address and password with which you signed up.

If you have forgotten your password, there is no need to panic!

  1. Click on "Password forgotten"
  2. Enter the email address with which you signed up
  3. Click on "Validate". You will receive a reset email from Showroomprivé
  4. Click on "Reset my password" (N.B. the link is only valid for 6 hours and can only be used once)
  5. Enter your new password
  6. Click on the button "Reset my password"
  7. If you have not received the reset email, check that is has not been filtered into your spam folder.

    If you did not receive the email, contact us by filling in the contact form.

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